General Terms and Conditions of Sale

• Terms and Conditions (T&C) for Individual Stays – Establishments affiliated with the association TERNELIA ENTRE LITTORAL ET MONTAGNE (Pré du Lac, Vent du Large, Résidences d’Armor, and Henri IV)
• Terms and Conditions (T&C) for Individual Stays – Establishments affiliated with the association TERNELIA LES GRANDS MASSIFS (Flocons Verts, Télémark, Eau Vive, and Rabuons)
• Terms and Conditions (T&C) for Group Stays – Establishments affiliated with the association TERNELIA ENTRE LITTORAL ET MONTAGNE (Pré du Lac, Vent du Large, Résidences d’Armor, and Henri IV)
• Terms and Conditions (T&C) for Group Stays – Establishments affiliated with the association TERNELIA LES GRANDS MASSIFS (Flocons Verts, Télémark, Eau Vive, and Rabuons)

 

Ternélia Entre Littoral et Montagnes – Individual Stays

TERNELIA ENTRE LITTORAL ET MONTAGNES is a non-profit association governed by the French law of 1901. Its registered office is located at:
209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France.
It is registered with Atout France through the association TERNELIA TOURISME under registration number IM074100137.
Financial guarantee provided by UNAT – 8 Rue César Franck – 75015 Paris.

Civil liability insurance is underwritten with SMACL Assurance – 141 Avenue Salvador Allende – CS2000 – 79031 Niort Cedex.

These terms and conditions apply, from the date of their publication, to all services organized and sold by TERNELIA ENTRE LITTORAL ET MONTAGNES to “individual” clients (fewer than 15 participants).

IMPORTANT INFORMATION

• Apartments, rooms, and halls are allocated by TERNELIA ENTRE LITTORAL ET MONTAGNES, according to the type of accommodation purchased, and based on availability. This allocation may be changed at any time before the actual handover of the keys. Therefore, TERNELIA ENTRE LITTORAL ET MONTAGNES cannot in any case guarantee a specific location within the chosen accommodation. Only the destination, the dates, and the type of accommodation are guaranteed.

• “Partner” benefits and promotional offers cannot be applied to a reservation that has already been paid for, either in full or in part.

• In case of no-show on the scheduled day of arrival, TERNELIA ENTRE LITTORAL ET MONTAGNES reserves the right to re-sell the accommodation.

• Reservations are nominative and personal. They may not be transferred, except as provided under Article 4 of these General Terms and Conditions of Sale, nor sublet in whole or in part, without the prior and explicit agreement of TERNELIA ENTRE LITTORAL ET MONTAGNES.

PREAMBLE

Our websites supplement the preliminary description provided to the traveler in accordance with Article R. 211-4 of the French Tourism Code.

Pursuant to Articles L211-9 and R211-5 of the French Tourism Code, TERNELIA ENTRE LITTORAL ET MONTAGNES reserves the right, with the traveler’s agreement, to modify certain services included in the description provided to the traveler, notably: travel features, price, payment terms, the minimum number of participants required for the stay to take place, and contractual termination fees. Booking a stay and/or trip implies acceptance of these General Terms and Conditions of Sale.

No Right of Withdrawal

In accordance with Article L221-28-12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services which must be provided on a specific date or according to a set schedule.

1. PRICES

Our prices are published in Euros, VAT included. Prices do not include personal expenses.

These prices vary depending on the period of the stay, the number of participants, current commercial offers, payment and cancellation terms, and the type of room booked.

1.1. Price tables

Displayed in the establishments, they indicate the services included in the proposed prices. Prices are established in euros, based on hotel rates and prevailing economic conditions in France. They are inclusive of all taxes (except local tourist taxes) and include the provision of accommodation with all utilities (water, electricity, heating).

Stays booked with a special non-cancellable, non-refundable rate are neither refundable nor modifiable, and must be paid in full upon confirmation of the booking.

1.2. Special deals

Special deal offers are subject to conditions: non-cumulative, non-retroactive, limited by availability, and valid only for the destinations and periods specified. To benefit from some Special Deals listed on the website, it is mandatory to enter the promotional code for the chosen offer (e.g., SOLO) at the time of booking. Only promotional codes (one code per booking) provided at the time of reservation will be considered.

Promotions apply only to eligible services (excluding optional services with a surcharge).

1.3. Services booked

The services selected at the time of booking are due in full. Any unused service is non-refundable.

TOURIST TAXES collected on behalf of municipalities are not included in our prices. Except in specific cases, they must be paid on-site in addition.

ASSOCIATION MEMBERSHIP: Due to its associative status, TERNELIA ENTRE LITTORAL ET MONTAGNES must charge all its clients a membership fee. This fee, included in the price of the stay, represents 1% of the accommodation cost.

1.4. Security deposit

For stays under the “self-catering rental” formula: a deposit (pre-authorization) of €300 per accommodation unit will be requested upon arrival. It will be returned after the stay, minus any costs for replacement or cleaning, and/or any unpaid additional services. Lost keys will be charged to the client. The client is responsible for any broken or damaged items as well as damage to the facilities and property of the residence. Should the deposit prove insufficient, the client will be required to make up the difference.

For other stays, a deposit (pre-authorization) may also be requested. This deposit may be used in case of unpaid services on site, particularly bar consumption or damage to property.

1.5. Child rates

Child discounts and free rates apply only when children share a room with at least one person paying the adult rate. The applicable child rate depends on the child’s age at the date of arrival.

1.6. Price revision

The prices listed in the price tables were established based on the service rates in effect at that date.

In the event of variations resulting from fuel costs, levels of taxes or fees on travel services included in the contract, or exchange rates related to the contract, TERNELIA ENTRE LITTORAL ET MONTAGNES may adjust sales prices up or down, in accordance with Article R211-8 of the French Tourism Code. In the case of an increase, regardless of the amount, a clear and understandable itemized statement will be provided to the client on a durable medium no later than twenty (20) days before the start of the stay.

Any change in these economic conditions may therefore lead to a change in price. In the event of an increase in the package price of more than 8%, the client may either accept a modification of their contract and a substitute service, or cancel their contract and obtain a refund of all amounts paid without penalties, within a maximum of 14 days, pursuant to Article R211-9 of the French Tourism Code. The client will have a period of 7 days to notify ENTRE LITTORAL ET MONTAGNES in writing of their decision, after which any cancellation will be subject to the fees provided in Article IX below. Conversely, in the event of a decrease in the above-mentioned costs, the client will benefit from a proportional reduction in price.

2. PAYMENT TERMS

Depending on the type of rate chosen, clients are subject to different payment conditions:

• Flexible Rate: 100% payment upon arrival

• Semi-Flexible Rate: 50% payment at booking, balance 7 days before arrival

• Non-Cancellable, Non-Refundable Rate (NANR): 100% payment at booking

TERNELIA ENTRE LITTORAL ET MONTAGNES will consider the booking cancelled by the client if full payment has not been made within the deadlines set, and reserves the right to reallocate the cancelled services without prior notice.

3. ANCV / HOLIDAY VOUCHERS

TERNELIA ENTRE LITTORAL ET MONTAGNES stays are approved for payment by French holiday vouchers (chèques vacances). Sending ANCV holiday vouchers must be done by registered mail with acknowledgment of receipt, addressed to:
Ternélia Service Commerciale, 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France.

TERNELIA ENTRE LITTORAL ET MONTAGNES declines all responsibility in case of ANCV holiday vouchers sent by regular (non-registered) mail.

4. TRANSFER OF CONTRACT

The client may transfer the contract concluded with TERNELIA ENTRE LITTORAL ET MONTAGNES to any person meeting all conditions applicable to the contract. To do so, the client must inform TERNELIA ENTRE LITTORAL ET MONTAGNES of their intention to transfer the contract, using any durable medium as defined in Article L211-12 or R211-7 of the French Tourism Code, which allows an acknowledgment of receipt, no later than seven (7) days before the start of the stay.

Any transfer made less than seven (7) days before the start of the stay shall not be binding on TERNELIA ENTRE LITTORAL ET MONTAGNES. TERNELIA ENTRE LITTORAL ET MONTAGNES will inform the transferor of any fees, charges, or additional costs that may arise from the transfer. The transferor and transferee will be jointly and severally liable for payment of the balance due as well as any additional fees, charges, or costs resulting from the transfer.

5. WELCOME CONDITIONS

All our establishments are non-smoking.

5.1. For “Room only”, “Bed & Breakfast”, “Half board”, and “Full board” formulas

TERNELIA ENTRE LITTORAL ET MONTAGNES provides the client with a general description of the accommodations. All photos contained in commercial documents, particularly in the brochure or on the website, are for illustrative purposes only and not contractually binding. Likewise, all information regarding cultural or sports activities, transmitted to us by local Tourist Offices, can in no case be considered binding on TERNELIA ENTRE LITTORAL ET MONTAGNES.

TERNELIA ENTRE LITTORAL ET MONTAGNES offers family-oriented stays in the traditional sense, and the accommodations are specifically designed for this purpose.

The association reserves the right to refuse any reservation made in contradiction to this principle or that seeks to divert it.

The names, first names, and ages of all participants, including newborns, must be provided at the time of booking. Any incorrect information may result in immediate cancellation of the reservation. For obvious safety (e.g., pool access, evacuation) and health (e.g., possible hospitalization during the stay) reasons, minors unaccompanied by one of their legal guardians, as defined in Article 382 of the French Civil Code, are not admitted.

TERNELIA ENTRE LITTORAL ET MONTAGNES monitors government guidelines daily and implements protocols according to health authority regulations. Some included or optional services may not be available during stays and will not give rise to compensation.

Certain activities and facilities mentioned in the catalog description may be canceled, notably due to weather conditions or force majeure, or may not operate during the early or late season.

Access to accommodation may be denied in the event of disruptive behavior by clients, contrary to the peace and serenity of the premises. TERNELIA ENTRE LITTORAL ET MONTAGNES also reserves the right to cancel any reservation from a client involved in a dispute regarding payment of a previous order.

In case of no-show on the scheduled day of arrival, TERNELIA ENTRE LITTORAL ET MONTAGNES reserves the right to re-sell the accommodation.

“Partner” benefits and promotional offers cannot be applied to a reservation already paid for, either in whole or in part.

SERVICES: Please refer to the description of services for the chosen establishment. The choice of services must be specified at the time of booking and cannot be modified during the stay.

For week-long stays with full board or half board, meal services are defined as follows: from dinner on the arrival day (rooms available from 5:00 p.m.) to breakfast on the departure day (rooms to be vacated by 10:00 a.m.). At the time of booking, it is possible to obtain room keys before 5:00 p.m. by reserving an early check-in option (with supplement). Without this option, no early check-in before 5:00 p.m. will be allowed on site.

ARRIVAL TIMES: Guests may not access the establishments before 7:30 a.m. so as to respect the rest of current guests.

ROOMS: Rooms are not systematically equipped with double beds.

5.2. For “Self-catering rental” formula

Key handover takes place from 5:00 p.m. on the day of arrival. Keys must be returned before 10:00 a.m. on the day of departure. In case of delay or late arrival, it is essential to inform the residence in order to best organize arrival outside reception opening hours. At the time of booking, it is possible to obtain the apartment keys before 5:00 p.m. by reserving an early check-in option (with supplement). Without this option, no early check-in before 5:00 p.m. will be allowed on site.

BEDS: Upon arrival, bed linen is provided, but beds are not made. The “Beds made on arrival” service, as well as the provision of towels, are optional services available at an extra charge.

INVENTORY: The accommodations are fully equipped with dishes, cutlery, bedding, and sheets. It may not always be possible to carry out the inventory check in your presence. In all cases, an inventory will be given to you upon arrival. When taking possession of the accommodation, it is essential that you check its accuracy and the proper functioning of household and sanitary appliances. Any missing items or malfunctions must be reported to the manager on site within 24 hours of arrival.

On departure day, the accommodation must be returned in a clean condition, with the inventory checked. If the accommodation is not returned in a decent state of cleanliness and/or the kitchen area has not been tidied and/or cleaned, a cleaning charge for the kitchen area, starting at €50, will be billed.

All our accommodations are non-smoking. Any violation of this rule will result in a €100 charge per accommodation unit at departure or deducted from the security deposit paid at arrival.

Please note that the maximum number of occupants per type of accommodation is specified in the description, and for safety reasons, the accommodation can in no case be occupied by more people than indicated in the reservation.

HOUSE RULES: To ensure a pleasant holiday environment, house rules are displayed at the reception. We kindly ask you to read and respect them.

5.3. Special requests (allocation of accommodation)

You may submit a special request when making your reservation (view, floor, adjacent accommodations, etc.). Such special requests concerning your accommodation cannot, under any circumstances, be guaranteed by TERNELIA ENTRE LITTORAL ET MONTAGNES.

Our team will do its utmost to satisfy you; however, your request will be considered subject to feasibility, room or apartment organization, and the establishment’s scheduling.

The inability to meet your special request cannot give rise to any claim against our services.

5.4. Wellness and spa facilities (reserved for guests aged 18+)

This service is available depending on the establishment. For reasons of hygiene and safety, it is subject to specific regulations. Access to wellness and spa facilities is by reservation, subject to availability, and within the limits of any contraindications to the practice of such services. Any failure to comply with the wellness and spa rules may result in denial of access to these facilities.

Swimwear and non-slip sandals are mandatory. Mobile phones, food, and beverages (other than those provided within the facilities) are prohibited.

Pursuant to Article 16 of Law No. 96-603 of July 5, 1996, amended on March 4, 2010, the term “massage” refers exclusively to modeling techniques performed for aesthetic and comfort purposes, excluding any medical or therapeutic objectives, by qualified wellness massage practitioners or certified beauticians.

Any cancellation of an appointment without justification by medical certificate, any change of schedule not made at least 24 hours in advance, or any missed appointment will not result in replacement or refund of the reserved service, which will be billed in full.

The opening days and times communicated in commercial documents or booking confirmations are indicative. The TERNELIA ENTRE LITTORAL ET MONTAGNES team at your destination may decide—or be required—to modify them at any time.

5.5. Kids’ clubs

For establishments that offer them, kids’ clubs are available free of charge for 10 half-days, Monday to Friday, and must be booked at the time of reservation. Except when expressly entrusted to our activity leaders, children remain under the full responsibility of their parents. For their own safety, children with food allergies must be cared for by their parents during meals and snacks.

Access to the Baby Club is limited to the number of places available in each establishment and is subject to prior reservation.

5.6. Pets

In certain establishments, pets are allowed, limited to one animal per accommodation, subject to an additional daily fee per animal, payable at the time of reservation or on site upon arrival (must be tattooed, vaccinated, and accompanied by a health record).

Pets are permitted in common areas if kept on a leash but are prohibited around pools, in spa areas, and in restaurants. Owners are responsible for the good behavior and cleanliness of their pets. We reserve the right to refuse and/or expel dangerous, aggressive, or otherwise disruptive animals and to require payment of an end-of-stay cleaning fee if the condition of the accommodation so justifies.

6. CLAIMS

In order to avoid inconvenience throughout the duration of the stay or trip, and in accordance with Article L211-16 II of the French Tourism Code, the client must inform TERNELIA ENTRE LITTORAL ET MONTAGNES as soon as possible of any non-conformity observed during the execution of a travel service included in the package travel contract. Failing this, the amount of any potential reduction or compensation may be affected.

If a dispute could not be settled on site, the claim must be sent to:
TERNELIA ENTRE LITTORAL ET MONTAGNES, 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France
together with all original supporting documents, by registered mail upon the client’s return.

As the signed sales contract is individual, any claim must be made individually and not collectively. The response time may vary depending on the length of the investigation with the services concerned.

After contacting customer service, if no satisfactory response is received within 1 month, the client may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Mediator), whose contact details are as follows:
MTV Médiation Tourisme Voyage, BP 80 303 – 75823 PARIS CEDEX 17, France
or via the website: www.mtv.travel

LEGAL AND REGULATORY PROVISIONS
Available on the website: www.ternelia.com

7. MODIFICATION CONDITIONS

7.1. Before departure

In the event of external circumstances beyond its control or of exceptional and unavoidable circumstances, TERNELIA ENTRE LITTORAL ET MONTAGNES may be required to cancel all or part of the planned services or to move a stay. In such cases, alternative solutions of equivalent standard (in another resort or facility) will be proposed.

If no replacement solution is available, TERNELIA ENTRE LITTORAL ET MONTAGNES will refund the corresponding amounts paid, including all prepaid services (transport, etc.), excluding any additional compensation, in accordance with Articles L211-13-3 and L211-14 of the French Tourism Code.

7.2. According to the chosen rate

The client may have a right to modify the dates of their stay. See the rate chart available in each establishment (legal display).

• Flexible: Modifiable

• Semi-Flexible: Modifiable

• Non-cancellable, Non-refundable (NANR): Non-modifiable

When changing dates, the price of the stay may be adjusted. The new price will be based on the rate applicable to the new period reserved, at the time of modification.

7.3. Later modifications

In the case of subsequent modifications (services, number of participants, etc.) to the initial reservation made by the client, handling fees of €10 per modification will be charged, whether the booking was made by phone or online.

8. INSURANCE & CANCELLATION

8.1. Cancellation fees

In accordance with Article L211-14 I of the French Tourism Code, clients may cancel their stay at any time, subject to payment of cancellation fees as specified in the following schedule:

• Flexible:

  • For stays in “room only”, “bed & breakfast”, “half board” or “full board”: free cancellation up to 48 hours before arrival; 100% of the total amount charged for cancellations less than 48 hours before arrival.

  • For apartment rentals: free cancellation up to 5 days before arrival; 100% of the total amount charged for cancellations less than 5 days before arrival.

• Semi-Flexible:
  50% of the total amount charged from the time of booking until 8 days before arrival;
  100% of the total amount charged from 0 to 7 days before arrival.

• Non-cancellable, Non-refundable (NANR):
  100% of the total amount charged from the time of booking.

These fees apply regardless of the date and reason for cancellation.

8.2 Optional Cancellation Insurance

Our association has partnered with the broker Safebooking/Gritchen to offer its clients a cancellation insurance service.
This insurance amounts to 4.5% of the total stay cost and must be paid at the time of booking.
Details of the guarantees are available at: https://gap.gritchen.fr/minurl/MZhvC8DM/

Covered cases: illness, epidemic, work-related reasons, damage to your home, trip interruption… All participants in the stay are covered.

9. LIABILITY – CIVIL LIABILITY INSURANCE

In accordance with Article L211-16 I of the French Tourism Code, TERNELIA ENTRE LITTORAL ET MONTAGNES is fully liable by law for the execution of the services included in the concluded contract and must provide assistance to the client if they are in difficulty.

In accordance with Article L211-16 II of the Tourism Code, the client must inform TERNELIA ENTRE LITTORAL ET MONTAGNES as soon as possible of any non-conformity observed during the execution of a travel service included in the contract; failure to report may affect the calculation of any possible price reduction or compensation.

TERNELIA ENTRE LITTORAL ET MONTAGNES will remedy the non-conformity, unless this is impossible or entails disproportionate costs relative to the overall value of the travel services. In accordance with Article L211-17 of the Tourism Code, the client will be entitled to an appropriate price reduction for any period of non-conformity of the services provided under the contract, unless it is proven that such non-conformity is attributable to the client, to a third party unrelated to the provision of the contracted travel services, and that it was unforeseeable or unavoidable, or results from exceptional and unavoidable circumstances.

In any case, if compliance with an essential element of the contract becomes impossible due to an external event beyond its control, TERNELIA ENTRE LITTORAL ET MONTAGNES will inform the client as soon as possible. The client may then accept a contract modification proposed by TERNELIA ENTRE LITTORAL ET MONTAGNES or cancel the contract free of charge.

TERNELIA ENTRE LITTORAL ET MONTAGNES has subscribed to a Civil Liability Insurance policy. However, it is strongly recommended that vacationers also hold personal civil liability insurance. In the event of loss, theft of personal belongings, or damage caused to third parties within the establishments, the liability of TERNELIA ENTRE LITTORAL ET MONTAGNES cannot be engaged beyond the legal provisions.

10. FINANCIAL GUARANTEE

TERNELIA ENTRE LITTORAL ET MONTAGNES has subscribed to an insolvency protection scheme with UNAT:
UNAT – 8 Rue César Franck, 75015 Paris – Tel: +33 (0)1 47 83 52 34 – Email: fms@unat.asso.fr

Travelers may contact this entity if the services purchased are refused due to the insolvency of TERNELIA ENTRE LITTORAL ET MONTAGNES.

11. PERSONAL DATA

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), TERNELIA ENTRE LITTORAL ET MONTAGNES undertakes to process only the client’s data strictly necessary for the performance of its services. Data will only be retained for the period strictly necessary for the completion of its mission and as proof of proper performance, subject to legal obligations.

TERNELIA ENTRE LITTORAL ET MONTAGNES declares that it has the necessary technical and human resources to ensure the security and confidentiality of the data provided by the client.

In accordance with GDPR, the client has the right to access, rectify, oppose, delete, and request portability of their personal data. Requests should be made in writing to:
TERNELIA ENTRE LITTORAL ET MONTAGNES, 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France

TERNELIA ENTRE LITTORAL ET MONTAGNES has appointed a Data Protection Officer (DPO) to ensure that personal data is always processed transparently, accurately, and lawfully. For any request concerning your personal data, you may write to: grandsmassifs@ternelia.com

When telephone numbers are collected, travelers are informed of their right to register free of charge on the official “Do Not Call” list, for example: http://www.bloctel.gouv.fr/.

For entertainment purposes within the establishments and to create and share memories, each client, during their stay, authorizes TERNELIA ENTRE LITTORAL ET MONTAGNES and any person or company authorized by it to photograph and film them, including their minor children, free of charge. These contents may be used on all media (print, audiovisual, multimedia, internet and social networks) for informative, advertising, promotional, and commercial purposes related to the promotion of the establishments and activities of TERNELIA ENTRE LITTORAL ET MONTAGNES. Each participant waives the right to make any claim or take legal action regarding this authorization. This authorization is valid for 5 years from the acceptance of these terms and conditions at the time of booking.

Any client who does not wish to be photographed or filmed under these conditions during their stay may notify TERNELIA ENTRE LITTORAL ET MONTAGNES in writing at the time of booking or directly to the management or activity leader on site.

 

TERNELIA ENTRE LITTORAL ET MONTAGNES – Group Stays

TERNELIA ENTRE LITTORAL ET MONTAGNES is a non-profit association under French law (1901), with its registered office at: 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France, registered in the Atout France Register via the TERNELIA TOURISME association under number IM074100137. Financial guarantee provided by UNAT – 8 Rue César Franck, 75015 Paris.

Civil Liability Insurance – subscribed with SMACL Assurance, 141 Avenue Salvador Allende, CS2000 – 79031 Niort Cedex.

These terms and conditions apply to all services created and sold based on a quotation by TERNELIA ENTRE LITTORAL ET MONTAGNES to Group clients (15 participants or more).

PREAMBLE

In accordance with Articles L211-9 and R211-5 of the French Tourism Code, TERNELIA ENTRE LITTORAL ET MONTAGNES reserves the right, with the traveler’s agreement, to modify certain services proposed and listed in the quotation provided to the traveler, including: the characteristics of the trip, the price, payment methods, the minimum number of participants required for the stay, and contract termination fees. Booking a stay and/or trip implies acceptance of these general terms and conditions of sale.

No right of withdrawal

Pursuant to Article L221-28-12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services that must be provided on a specific date or according to a predetermined schedule.

1. RATES

1.1. Stay prices

Group rates and conditions apply for a minimum of 15 participants. They are communicated to the client via a quotation. If the number of participants is insufficient (less than 15), TERNELIA ENTRE LITTORAL ET MONTAGNES reserves the right to revise its rates and apply a supplement.

1.2. Membership

To stay in our establishments, you must be or become a member of the association managing the chosen establishment for your stay. The membership fee is €60 per group. Under no circumstances will the membership fee be refunded.

1.3. Tourist taxes

Collected on behalf of municipalities, these are not included in our rates. They must be paid along with other services, either prior to the stay or after the stay if payment is made via the Chorus platform.

1.4. Additional services reserved

Any additional services selected at the time of booking are payable in full. Any service not used is non-refundable.

1.5. Deposit or security guarantee

For self-catering stays: a deposit of €300 per type of accommodation provided will be required upon arrival. It will be refunded after the stay, minus any costs for replacement, cleaning, or other unpaid additional services. Any lost key or access card will be charged to the client. The client is responsible for any broken or damaged items and for any damage caused to the facilities and installations of the residence. If the deposit is insufficient, the client will be asked to make up the difference.

For other types of stays, a deposit may be requested by the establishment depending on the nature of the stay. If no deposit is provided, the client will be invoiced for the actual costs incurred in case of damage to equipment or if the accommodations are returned in a condition requiring extra work for the housekeeping team.

2. PAYMENT TERMS

Depending on their administrative requirements, clients are subject to different payment conditions:

“Standard” conditions: 50% payment at booking, balance due 30 days before the start of the stay. Registrations confirmed less than 30 days before the start of the stay must be accompanied by full payment.

“Chorus” conditions: Provision of a purchase order at booking. Payment 100% at the end of the stay via a deposit on the “Chorus” platform within a maximum of 30 days.

TERNELIA ENTRE LITTORAL ET MONTAGNES will consider a booking cancelled if the client has not paid the full amount of the stay by the deadlines and reserves the right to dispose of the services cancelled by the client without prior notice.

3. ANCV / Holiday Vouchers

TERNELIA ENTRE LITTORAL ET MONTAGNES stays are approved to accept ANCV holiday vouchers. The vouchers must be sent in a single shipment by registered mail with acknowledgment of receipt to:
TERNELIA Commercial Service, 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, France.

TERNELIA ENTRE LITTORAL ET MONTAGNES accepts no responsibility for ANCV vouchers sent by normal mail.

4. ARRIVAL AND ACCOMMODATION CONDITIONS

All our establishments are non-smoking.

4.1. “Room only”, “Bed & Breakfast”, “Half-board” and “Full-board” packages

TERNELIA ENTRE LITTORAL ET MONTAGNES provides a general description of the accommodations in the quotation. All photos included in this document are illustrative and non-contractual.

TERNELIA ENTRE LITTORAL ET MONTAGNES monitors daily the evolution of government guidelines and implements protocols based on the standards issued by health authorities. Some included or optional services may not be maintained during the stay and will not give rise to compensation.

Access to accommodation may be denied in case of disruptive client behavior that disturbs the calm and serenity of the site. TERNELIA ENTRE LITTORAL ET MONTAGNES also reserves the right to cancel any booking if there is a dispute regarding the payment of a previous order.

For full-board or half-board stays, meal services are provided from dinner on the day of arrival (rooms available from 5:00 pm) to breakfast on the day of departure (rooms to be vacated by 10:00 am). At the time of booking, guests may obtain keys before 5:00 pm by reserving early arrival (with a supplement). Without this supplement, check-in before 5:00 pm is not permitted.

Rooms are not systematically equipped with double beds.

4.2. Self-catering (“Rental”) stays

Key collection is from 5:00 pm on the day of arrival, and keys must be returned before 10:00 am on the day of departure. In case of late arrival or unforeseen events, the establishment must be informed to organize your arrival outside reception hours. Early key collection before 5:00 pm is possible with prior reservation and a supplement; without this, check-in before 5:00 pm is not allowed.

BEDS: Bed linen is provided, but beds are not made. The optional service “Beds made on arrival” and provision of towels is subject to an extra charge.

INVENTORY & CONDITION OF PREMISES: Accommodations are fully equipped with dishes, cutlery, bedding, and sheets. It may not be possible to carry out the inventory in your presence. In all cases, an inventory and condition report will be provided on arrival. Upon taking possession, guests must verify accuracy and the proper functioning of appliances and sanitary facilities. Any defects or anomalies must be reported to the on-site manager within 24 hours.

On departure, accommodations must be returned in a clean state, with the inventory and condition checked. If accommodations are not returned in a decent state of cleanliness and/or the kitchen area is not cleaned and/or tidied, a kitchen cleaning fee starting at €50 will be charged.

All accommodations are non-smoking. Any violation will be charged €100 per unit or deducted from the deposit.

The maximum number of occupants per unit is specified in the description, and for safety reasons, the accommodation cannot be occupied by more people than booked.

HOUSE RULES: To ensure a smooth stay, house rules are posted at reception. Guests are asked to read and comply with them.

4.3. Special Requests (Accommodation Allocation)

You may submit a special request when booking (view, floor, adjacent units, etc.). Such requests concerning accommodations cannot be guaranteed by TERNELIA ENTRE LITTORAL ET MONTAGNES.

Our team will do its utmost to accommodate you; however, your request will be considered subject to feasibility, room or apartment organization, and the establishment’s schedule.

The inability to fulfill your special request cannot give rise to any claim against our services.

4.4. Wellness and Spa Facilities (18+ only)

This service is available depending on the establishment. For hygiene and safety reasons, it is subject to specific regulations. Access to wellness and spa facilities is by reservation, subject to availability, and within the limits of contraindications for the use of these services. Any violation of the spa and wellness facility rules may result in denial of access. Wearing a swimsuit and non-slip sandals is mandatory, and mobile phones, food, and beverages other than those provided on-site are prohibited.

According to Article 16 of Law No. 96-603 of 5 July 1996, amended on 4 March 2010, the term “massage” refers to all manipulations carried out solely for aesthetic and comfort purposes, excluding any medical or therapeutic purpose, and must be performed by qualified wellness masseurs or beauticians.

Any cancellation of an appointment without medical justification, any schedule modification not made at least 24 hours in advance, or any missed appointment will not give rise to a replacement or refund of the reserved service, which will be charged in full.

The days and hours of operation listed in commercial documents or stay confirmations are indicative; the TERNELIA ENTRE LITTORAL ET MONTAGNES team on-site may decide or be forced to modify them at any time.

4.5. Bar

Most of our establishments have a bar and offer a wine menu. To maintain the quality of these services and the consistency of our offer, personal beverages consumed outside your accommodation are prohibited.

4.6. Pets

In certain establishments, domestic pets are accepted, limited to one pet per accommodation, for an additional daily or weekly fee, payable at booking or on-site upon arrival (tattooed, vaccinated, with a health record presented). Pets are allowed in common areas on a leash, but are prohibited near pools, in SPA areas, and in restaurants.

Owners are responsible for the proper behavior and cleanliness of their pets. We reserve the right to refuse or remove dangerous, aggressive, or otherwise disruptive animals, and to charge for end-of-stay cleaning if the state of the apartment justifies it.

5. COMPLAINTS

To avoid inconveniences during the stay or trip, and in accordance with Article L211-16 II of the French Tourism Code, clients must notify TERNELIA ENTRE LITTORAL ET MONTAGNES as soon as possible of any non-conformity observed during the execution of a travel service included in the package. Failure to do so may affect any reduction in price or compensation due.

If a dispute cannot be resolved on-site, the complaint must be sent to TERNELIA ENTRE LITTORAL ET MONTAGNES, 209 Impasse des Champs Fleuris, 74410 Saint Jorioz, along with all original supporting documents, by registered mail upon the client’s return. As the signed sales contract is individual, all complaints must be individual and not collective. Response times may vary depending on the duration of the investigation with the service providers. After contacting the agency’s customer service, if no satisfactory response is received within one month, the client may contact the Tourism and Travel Mediator (MTV) at BP 80 303 – 75823 PARIS CEDEX 17 or via their website: www.mtv.travel.

LEGAL AND REGULATORY PROVISIONS can be consulted on the website: www.ternelia.com

6. MODIFICATION CONDITIONS

6.1 Before departure
In the event of external circumstances beyond its control or exceptional and unavoidable situations, TERNELIA ENTRE LITTORAL ET MONTAGNES may have to cancel all or part of the planned services or reschedule a stay. In such cases, alternative solutions in an equivalent station and facility will be offered. If no replacement is available, TERNELIA ENTRE LITTORAL ET MONTAGNES will refund the corresponding amounts paid, including any pre-paid services (transport, etc.), excluding any additional compensation, in accordance with Articles L211-13-3 and L211-14 of the French Tourism Code.

6.2 Group Pricing
For group rates, the option to modify stay dates is not applicable.

6.3 Subsequent Modifications
For any subsequent modification (service, number of participants, etc.) of the initial booking made by the client, a processing fee of €10 per modification will be charged, whether the booking was made by phone or online.

7. INSURANCE & CANCELLATION

7.1 Cancellation Fees
In accordance with Article L211-14 I of the French Tourism Code, clients may cancel their stay at any time, subject to the payment of cancellation fees as indicated below:

Cancellation Fees applied by TERNELIA ENTRE LITTORAL ET MONTAGNES

• Standard payment terms: 50% of the stay cost for cancellations more than 30 days before the start of the stay, 100% for cancellations less than 31 days before the start of the stay.

• Chorus payment terms: 100% of the stay cost, regardless of the cancellation date.

These fees apply regardless of the date or reason for cancellation.

7.2 Optional Cancellation Insurance
Our association has partnered with the broker Safebooking/Gritchen to offer clients optional cancellation insurance. This insurance amounts to 3.5% of the stay cost and is payable at the time of booking. Details of coverage are available at: https://gap.gritchen.fr/minurl/JT3cbQVj/

Covered cases: illness, epidemic, work obligations, home damage, interruption, etc. All participants of the stay are covered.

8. LIABILITY – CIVIL LIABILITY INSURANCE

In accordance with Article L211-16 I of the French Tourism Code, TERNELIA ENTRE LITTORAL ET MONTAGNES is fully responsible for the execution of the services contained in the concluded contract and must provide assistance to the client in case of difficulties.

In accordance with Article L211-16 II, clients must inform TERNELIA ENTRE LITTORAL ET MONTAGNES promptly of any non-conformity observed during the execution of a service; failure to report may affect the determination of any price reduction or damages.

TERNELIA ENTRE LITTORAL ET MONTAGNES will remedy the non-conformity unless it is impossible or entails disproportionate costs relative to the overall value of the travel services. Under Article L211-17, clients are entitled to an appropriate price reduction for any period of non-conformity of services provided, except when it is established that the non-conformity is attributable to the client, a third party unrelated to the travel services, is unforeseeable or unavoidable, or results from exceptional and unavoidable circumstances.

In any case, if compliance with an essential element of the contract becomes impossible due to an external event beyond TERNELIA ENTRE LITTORAL ET MONTAGNES’ control, the client will be informed as soon as possible and may then accept a contract modification proposed by the association or cancel the contract free of charge.

TERNELIA ENTRE LITTORAL ET MONTAGNES holds a civil liability insurance contract. However, it is recommended that guests also have personal civil liability coverage. In the event of loss, theft of personal belongings, or damage caused to third parties in the accommodation, TERNELIA ENTRE LITTORAL ET MONTAGNES’ liability cannot exceed legal provisions.

9. FINANCIAL GUARANTEE

TERNELIA ENTRE LITTORAL ET MONTAGNES has subscribed to insolvency protection with UNAT – 8 Rue César Franck – 75015 Paris – Tel: 01 47 83 52 34 – Email: fms@unat.asso.fr. Travelers may contact this entity if the services they booked are refused due to the insolvency of TERNELIA ENTRE LITTORAL ET MONTAGNES.

10. PERSONAL DATA

In accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR), TERNELIA ENTRE LITTORAL ET MONTAGNES commits to processing only the client’s data that is strictly necessary to provide its services. Data will be retained only for the time strictly necessary to complete its mission and to demonstrate proper execution of its services, subject to legal obligations. The association confirms that it has the technical and human resources necessary to ensure the security and confidentiality of data provided by clients.

Under the GDPR, clients have the right to access, rectify, oppose, delete, and port their personal data by writing to TERNELIA ENTRE LITTORAL ET MONTAGNES, 209 Impasse des Champs Fleuris.

Data Protection Officer: Céline Davienne has been appointed to ensure that personal data is used transparently, accurately, and in compliance with the law. For any inquiries regarding personal data, clients may write to grandsmassifs@ternelia.com.

If phone numbers are collected, travelers are informed of their right to register on a free opposition list to avoid telemarketing, e.g.: http://www.bloctel.gouv.fr/.

For purposes of animation within the establishment and to create and share memories, each client authorizes TERNELIA ENTRE LITTORAL ET MONTAGNES, or any person or company authorized by it, to photograph and film them and their minor children free of charge. These images may be used on all paper, audiovisual, multimedia, and digital media (internet and social networks) for informational, promotional, advertising, and commercial purposes to promote the establishments and activities of TERNELIA ENTRE LITTORAL ET MONTAGNES. Each participant waives any claim or legal action related to this authorization. This authorization is valid for 5 years from acceptance of these terms at the time of booking.

Clients who do not wish to be photographed or filmed under these conditions may notify TERNELIA ENTRE LITTORAL ET MONTAGNES in writing at the time of booking or directly to the management or animator on-site.

11. RESERVATION CONDITIONS

Any booking becomes effective after signing the present quote and paying the deposit (or sending the purchase order). Any request to modify the number of participants more than 30 days before the start of the stay must be communicated to the TERNELIA ENTRE LITTORAL ET MONTAGNES sales representative managing the file.

30 days before the start of the stay, and subject to payment of the balance, the group leader will receive a call from the establishment’s director to prepare arrivals (rooming, schedules, special diets, etc.). No direct contact details for establishment staff will be provided before this period.

Ternélia Les Grands Massifs – Individual Stays

TERNELIA LES GRANDS MASSIFS is a non-profit association under the French law of 1901, headquartered at 123 Route des Servages, 74300 Les Carroz d’Arâches, registered with Atout France via TERNELIA TOURISME under number IM074100137. Financial guarantee provided by UNAT – 8 Rue César Franck – 75015 Paris.
Civil liability insurance has been taken out with SMACL Assurance – 141 Avenue Salvador Allende – CS2000 – 79031 Niort Cedex.

These terms and conditions apply, from the date of their publication, to all services designed and sold by TERNELIA LES GRANDS MASSIFS to individual clients (less than 15 participants).

IMPORTANT INFORMATION

• Apartments, rooms, and halls are assigned by TERNELIA LES GRANDS MASSIFS according to the type of accommodation purchased and based on availability. This allocation may be modified at any time before keys are handed over. Therefore, specific locations cannot be guaranteed. Only the location, dates, and type of accommodation are guaranteed.

• Partner benefits and promotions cannot be applied to a booking that has already been fully or partially paid.

• In case of no-show on the scheduled arrival day, TERNELIA LES GRANDS MASSIFS reserves the right to release the accommodation for resale.

• Bookings are nominative and personal. They cannot be transferred or sublet, in whole or in part, without the prior express agreement of TERNELIA LES GRANDS MASSIFS, except as provided in Article 4 of these general terms and conditions.

PREAMBLE

The website complements the prior description provided to the traveler under Article R. 211-4 of the French Tourism Code.
Under Articles L211-9 and R211-5 of the French Tourism Code, TERNELIA LES GRANDS MASSIFS, with the traveler’s consent, reserves the right to modify certain services indicated in the description provided to the traveler, including: the characteristics of the trip, the price, payment terms, the minimum number of participants required to organize the stay, and contractual termination fees. Booking a stay and/or trip implies acceptance of these general terms and conditions.

NO RIGHT OF WITHDRAWAL

Under Article L221-28-12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services that must be provided on a specific date or according to a predetermined schedule.

1. PRICES

• Prices are published in Euros, VAT included. They do not include personal expenses.

• Prices vary depending on the period of the stay, number of participants, current promotions, payment and cancellation conditions, and type of accommodation booked.

1.1 Price Tables

Displayed at the establishments, these tables indicate which services are included in the prices offered. Prices are set in euros based on hotel rates and economic conditions in France and include all taxes (excluding tourist taxes) as well as the provision of accommodation with utilities included (water, electricity, heating).

Stays booked at a special non-cancellable, non-refundable rate will not be eligible for any refund or modification and are fully payable upon confirmation of the booking.

1.2 Special Offers

Special offers are subject to conditions, non-cumulative, non-retroactive, limited by availability, and valid for specified destinations and periods. To access certain offers mentioned on the website, it is mandatory to enter the PROMO code of the chosen offer at the time of booking (e.g., SOLO). Only promo codes communicated at the time of booking (one code per booking) will be considered.
Promotions apply only to eligible services (excluding optional services with additional fees).

1.3 Reserved Services

Services booked at the time of reservation are fully payable. Any unused service is non-refundable.

• Tourist taxes collected on behalf of municipalities are not included in the rates and, unless exceptions apply, are payable locally.

• Membership fee: Due to its non-profit status, TERNELIA LES GRANDS MASSIFS charges all clients a membership fee, included in the price of the stay, representing 1% of the accommodation cost.

1.4 Security Deposit or Guarantee

For stays booked in a rental format: a security deposit (pre-authorization) of €300 per accommodation unit will be requested upon arrival. It will be returned after your stay, minus any costs for replacement, cleaning, or any other unpaid additional services. Any lost key will be charged to the client. The client is responsible for any broken or damaged items and for damages caused to the facilities and equipment of the residence. If this deposit proves insufficient, the client will be required to supplement it.

For other types of stays, a security deposit (pre-authorization) may be requested. This deposit may be used in case of unpaid on-site services, particularly for bar consumption or property damage.

1.5 Child Rates

Child rates and free stays apply only to children sharing a room with at least one adult paying the standard rate. The applicable child rate is determined by the child’s age on the date of arrival.

1.6 Price Revision

Prices listed in the price tables are based on the current rates for various services at the time of publication.

In case of variations resulting from fuel costs, taxes or fees on travel services included in the contract, or currency exchange rates, TERNELIA LES GRANDS MASSIFS may adjust prices upward or downward in accordance with Article R211-8 of the French Tourism Code. In case of an increase, a clear and understandable justification will be provided to the client on a durable medium no later than 20 days before the start of the stay.

Any change in these economic conditions may lead to a price modification. For increases exceeding 8% of the total package price, the client may either accept a modification of their contract with a substitute service or terminate the contract and obtain a full refund without penalties within 14 days, in accordance with Article R211-9 of the French Tourism Code.

The client has 7 days to notify TERNELIA LES GRANDS MASSIFS of their decision in writing. Beyond this period, termination will be subject to the fees outlined in Article IX. Conversely, in case of a decrease in the aforementioned costs, the client will benefit from a proportional reduction in price.

2. PAYMENT TERMS

Depending on the rate selected, clients will be subject to different payment conditions:

• Flexible Rate: 100% payment upon arrival

• Semi-Flexible Rate: 50% at booking, balance 7 days before arrival

• Non-Cancellable, Non-Refundable (NANR) Rate: 100% payment at booking

TERNELIA LES GRANDS MASSIFS will consider the booking canceled if the client fails to pay the full amount within the specified deadlines and reserves the right to dispose of the canceled services without prior notice.

3. ANCV / Holiday Vouchers

TERNELIA LES GRANDS MASSIFS accepts ANCV holiday vouchers. Vouchers must be sent in a single shipment by registered mail with acknowledgment of receipt to:
Ternélia Service Commerciale, 209 Impasse des Champs Fleuris, 74410 St Jorioz.

TERNELIA LES GRANDS MASSIFS disclaims any responsibility for vouchers sent via normal mail.

4. TRANSFERT OF CONTRACT

The client may transfer their contract to another person meeting all conditions of the contract. To do so, the client must inform TERNELIA LES GRANDS MASSIFS in writing on a durable medium (as per Article L211-12 or Article R211-7 of the French Tourism Code) and obtain an acknowledgment at least seven (7) days before the start of the stay.

Any transfer made less than seven (7) days before the start of the stay will not be recognized by TERNELIA LES GRANDS MASSIFS. The association will inform the transferor of any fees or additional costs incurred by the transfer. Both the transferor and transferee are jointly responsible for paying the balance of the price and any related fees or charges.

5. RECEPTION CONDITIONS

All of our establishments are non-smoking.

5.1 “Room Only”, “Bed & Breakfast”, “Half-Board” and “Full-Board”

TERNELIA LES GRANDS MASSIFS provides a general description of accommodations to clients. All photos in brochures, commercial documents, or on the website are for illustration only and are non-contractual. Likewise, information concerning cultural or sports activities provided by local Tourist Offices cannot engage the responsibility of TERNELIA LES GRANDS MASSIFS.

The association offers family-oriented stays in the traditional sense, and accommodations are specifically designed for this purpose. TERNELIA LES GRANDS MASSIFS reserves the right to refuse any booking that contradicts or seeks to circumvent this principle.

Full names and ages of all participants, including newborns, must be provided at the time of booking. Any incorrect information may result in the immediate cancellation of the reservation. For safety reasons (pool, evacuation) or health reasons (possible hospitalization during the stay), minors unaccompanied by a legal guardian under Article 382 of the Civil Code are not permitted.

TERNELIA LES GRANDS MASSIFS monitors government guidelines daily and implements protocols according to official health standards. Some included or optional services may not be available during the stay, and no compensation will be offered. Certain activities and facilities listed in the catalog may be canceled due to weather, force majeure, or seasonal operation constraints.

Access to accommodation may be denied in case of disruptive behavior disturbing the calm and serenity of the site. TERNELIA LES GRANDS MASSIFS also reserves the right to cancel bookings if there is a payment dispute with the client.

In case of no-show, TERNELIA LES GRANDS MASSIFS reserves the right to release the accommodation for resale. Partner benefits and promotions cannot be applied retroactively to fully or partially paid bookings.

Meals: For weekly stays with half-board or full-board, meal service runs from the dinner on the day of arrival (rooms available from 5:00 PM) to breakfast on the day of departure (rooms must be vacated by 10:00 AM). Early check-in before 5:00 PM is available only with a paid supplement.

Check-in times: Guests cannot access the facilities before 7:30 AM to respect the rest of other residents.

Rooms: Not all rooms are equipped with double beds.

5.2 Rental Accommodation

Check-in: From 5:00 PM on the day of arrival.
Check-out: Before 10:00 AM on the day of departure.

For late arrivals or other issues, guests must inform the residence in advance to organize arrival outside reception hours. Early check-in before 5:00 PM is available only with a paid supplement.

Beds: Linen sets are provided, but beds are not made. Optional services such as beds made on arrival and towel provision are available for an additional fee.

Inventory & Condition: Accommodations are fully equipped with dishes, cutlery, bedding, and linens. A full inventory may not always be conducted in your presence. You will receive a check-in inventory upon arrival. Guests must verify the accuracy and functionality of appliances and report any issues to the on-site manager within 24 hours.

On departure, accommodations must be returned in clean condition, with inventory checked. Failure to maintain cleanliness, especially in kitchen areas, may result in a minimum €50 kitchen cleaning fee.

All accommodations are non-smoking. Any violations will incur a €100 fine per accommodation or may be deducted from the security deposit.

The maximum number of occupants is strictly enforced for safety reasons.

House Rules: A house rules notice is posted at reception. Guests are expected to read and follow it.

5.3 Special Requests (Room Assignment)

Guests may submit special requests at the time of booking (e.g., view, floor, adjacent accommodations). These requests cannot be guaranteed by TERNELIA LES GRANDS MASSIFS.

The team will do its best to accommodate requests, which are subject to feasibility, room organization, and the residence schedule. The inability to fulfill a special request does not entitle guests to any claim.

5.4 Wellness & Spa Facilities (18+ Only)

This service is offered depending on the establishment. For hygiene and safety reasons, it is subject to specific regulations. Access to Wellness and Spa facilities is by reservation and subject to availability, and within the limits of any contraindications to these activities. Any breach of the Spa or Wellness facility rules may result in denial of access.

Mandatory attire: swimsuit and non-slip sandals. Mobile phones, food, and beverages not provided on-site are prohibited.

Under Article 16 of Law No. 96-603 of 5 July 1996, amended 4 March 2010, the term “massage” refers exclusively to maneuvers performed for aesthetic and comfort purposes only, excluding any medical or therapeutic purpose, and must be performed by certified wellness therapists or beauticians.

Cancellations or missed appointments: Any appointment cancelled without a medical certificate, changes made less than 24 hours in advance, or missed appointments will not be reimbursed or replaced and the service will be charged in full.

Opening days and hours listed in commercial documents or booking confirmations are indicative only; the on-site TERNELIA LES GRANDS MASSIFS team may modify them at any time.

5.5 Kids Clubs

Where available, Kids Clubs offer free access for 10 half-days from Monday to Friday and must be reserved at the time of booking. Unless expressly supervised by our staff, children remain under full parental responsibility.

For safety, children with food allergies must be supervised by their parents during meals and snacks. Access to Baby Club is limited to available spaces at each establishment and requires priority booking.

5.6 Pets

Some establishments allow pets, one per accommodation maximum, for an additional fee per pet per day, payable at booking or on arrival. Pets must be microchipped, vaccinated, and have their health records presented.

Pets are allowed in common areas on a leash, but are prohibited near pools, in SPA areas, and in restaurants. Owners are responsible for proper behavior and cleanliness.

TERNELIA LES GRANDS MASSIFS reserves the right to refuse or remove dangerous, aggressive, or disruptive animals, and may charge a final cleaning fee if the accommodation condition justifies it.

6. COMPLAINTS

To avoid inconvenience during the stay or trip, and in accordance with Article L211-16 II of the French Tourism Code, the client must inform TERNELIA LES GRANDS MASSIFS as soon as possible of any non-conformity observed in the execution of a travel service included in the package contract. Failure to report promptly may affect the amount of any price reduction or compensation due.

If a dispute cannot be resolved on-site, the complaint must be sent to:
TERNELIA LES GRANDS MASSIFS
123 route des Servages, 74300 Les Carroz d’Arâches, France
Accompanied by all original supporting documents, via registered mail upon the client’s return.

Since the signed sales contract is individual, all complaints must be individual, not collective. Response times may vary depending on the investigation with the relevant services.

After contacting customer service, if no satisfactory response is received within 1 month, the client may contact the Tourism and Travel Mediator:
MTV Médiation Tourisme Voyage BP 80 303 – 75823 PARIS CEDEX 17, France
Website: www.mtv.travel

Legal and regulatory provisions can be consulted at: www.ternelia.com

7. MODIFICATION CONDITIONS

7.1 Before Departure

In case of external events beyond its control or exceptional and unavoidable circumstances, TERNELIA LES GRANDS MASSIFS may need to cancel all or part of the planned services or reschedule a stay. In such cases, alternative solutions at a station with equivalent facilities will be offered.

If no alternative solution is available, TERNELIA LES GRANDS MASSIFS will refund the amounts paid, including any prepaid services (e.g., transport), excluding any additional compensation, in accordance with Articles L211-13-3 and L211-14 of the French Tourism Code.

7.2 Change of Dates

Depending on the rate chosen, the client may have the right to modify their stay dates. Refer to the rate table displayed at each establishment.

• Flexible: Modifiable

• Semi-Flexible: Modifiable

• Non-Refundable, Non-Cancellable (NANR): Not modifiable

When changing dates, the price of the stay may change. The new price is based on the rate in effect for the newly reserved period at the time of modification.

7.3 Other Modifications

For any subsequent modification (service, number of participants, etc.) made by the client, a processing fee of €10 per modification will be charged, whether the reservation was made by phone or online.

8. INSURANCE & CANCELLATION

8.1 Cancellation Fees

In accordance with Article L 211-14 I of the French Tourism Code, clients have the right to cancel their stay at any time, subject to payment of cancellation fees as indicated in the table below:

Flexible:

• For stays in “room only,” “bed and breakfast,” “half-board,” and “full-board” formulas: Free cancellation up to 48 hours before arrival; 100% of the total amount will be charged if canceled less than 48 hours before arrival.

• For apartment and cottage rentals: Free cancellation up to 5 days before arrival; 100% of the total amount will be charged if canceled less than 5 days before arrival.

Semi-Flexible:

• 50% of the total amount is charged from the moment of booking up to 8 days before arrival; 100% is charged from 0 to 7 days before arrival.

Non-Refundable, Non-Cancellable (NANR):

• 100% of the total amount is charged at the time of booking.

These fees apply regardless of the date and reason for the cancellation.

8.2 Optional Cancellation Insurance

Our association partners with the broker Safebooking/Gritchen to offer clients an optional cancellation insurance service. This insurance amounts to 4.5% of the total stay price and is payable at the time of booking.

Details of coverage are available at: https://gap.gritchen.fr/minurl/ZlhSYJ7Q/

Covered cases include: illness, epidemic, work obligations, home damage, interruptions, etc. All participants in the stay are covered.

9. LIABILITY – CIVIL LIABILITY INSURANCE

In accordance with Article L 211-16 I of the French Tourism Code, TERNELIA LES GRANDS MASSIFS is fully responsible for the execution of services included in the contract and must assist clients in difficulty.

Under Article L 211-16 II of the French Tourism Code, clients must inform TERNELIA LES GRANDS MASSIFS as soon as possible of any non-conformity observed during the provision of travel services; failure to report may affect any price reduction or compensation.

TERNELIA LES GRANDS MASSIFS will remedy the non-conformity unless it is impossible or would incur disproportionate costs compared to the overall value of the travel services. In accordance with Article L 211-17 of the French Tourism Code, clients are entitled to an appropriate price reduction for any period of non-conformity, unless it is proven that the non-conformity is attributable to the client, a third party unrelated to the provision of travel services, and is unforeseeable, unavoidable, or results from exceptional circumstances.

If the fulfillment of an essential element of the contract becomes impossible due to an external event beyond the control of TERNELIA LES GRANDS MASSIFS, the client will be informed as soon as possible and may either accept a proposed modification or cancel the contract free of charge.

TERNELIA LES GRANDS MASSIFS holds civil liability insurance. However, it is recommended that guests have personal civil liability coverage. In cases of loss, theft of personal items, or damage caused to third parties during the stay, the responsibility of TERNELIA LES GRANDS MASSIFS is limited to legal provisions.

10. FINANCIAL GUARANTEE

TERNELIA LES GRANDS MASSIFS has subscribed to insolvency protection with UNAT:
8 Rue César Franck, 75015 Paris, France
Tel: 01 47 83 52 34 – Email: fms@unat.asso.fr

Travelers may contact this entity if services booked are refused due to the insolvency of TERNELIA LES GRANDS MASSIFS.

11. PERSONAL DATA

In accordance with EU Regulation 2016/679 (GDPR), TERNELIA LES GRANDS MASSIFS commits to processing only the client’s data strictly necessary to perform its services. Data will only be kept for the time strictly necessary to perform the services and to prove their proper execution, subject to legal obligations. TERNELIA LES GRANDS MASSIFS declares it has the technical and human resources to ensure the security and confidentiality of data provided by the client.

Clients have the right to access, rectify, oppose, delete, or request portability of their personal data by writing to:
TERNELIA LES GRANDS MASSIFS, 123 route des Servages, 74300 Les Carroz d’Arâches, France

A Data Protection Officer has been appointed to ensure personal data is used transparently, accurately, and in compliance with the law. For data-related requests, email: grandsmassifs@ternelia.com

When phone numbers are collected, travelers are informed they can register for a free opposition to telemarketing at: http://www.bloctel.gouv.fr/

For the purpose of activities and creating memories during the stay, clients authorize TERNELIA LES GRANDS MASSIFS and any authorized person or company to photograph and film them and their minor children free of charge. These images may be used on all media (print, audiovisual, digital, online, social networks) for informational, promotional, and commercial purposes to promote the association and its activities. Each participant waives any claim or legal action regarding this authorization. This authorization is valid for 5 years from acceptance of these terms during booking.

Clients not wishing to be photographed or filmed under these conditions may notify TERNELIA LES GRANDS MASSIFS in writing at the time of booking or directly to the management or animator on-site.

Ternélia Les Grands Massifs – Group Stays

TERNELIA LES GRANDS MASSIFS is a non-profit association (Law 1901) with its registered office at:
123 route des Servages, 74300 Les Carroz d’Arâches, France.

It is registered with Atout France through the association TERNELIA TOURISME under number IM074100137.
Financial guarantee is provided by UNAT – 8 Rue César Franck, 75015 Paris.
Civil liability insurance is subscribed with SMACL Assurance – 141 avenue Salvador Allende – CS2000 – 79031 Niort Cedex, France.

These terms and conditions apply to all services prepared and sold on quotation by TERNELIA LES GRANDS MASSIFS to “Group” clients (15 participants or more).

PREAMBLE

According to Articles L211-9 and R211-5 of the French Tourism Code, TERNELIA LES GRANDS MASSIFS reserves the right, with the traveler’s agreement, to modify certain services mentioned in the quotation provided to the traveler, in particular: the characteristics of the trip, the price, payment terms, the minimum number of participants required to carry out the stay, and the contractual termination fees.

Booking a stay and/or trip implies full acceptance of these General Terms and Conditions of Sale.

No Right of Withdrawal
In accordance with Article L221-28-12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering, or leisure services that must be provided on a specific date or according to a determined schedule.

1. RATES

1.1 Price of the Stay

Group rates and conditions apply for a minimum of 15 participants. They are communicated to the client through a quotation. In case of insufficient numbers (fewer than 15 participants), TERNELIA LES GRANDS MASSIFS reserves the right to revise its rates and apply a supplement.

1.2 Membership

To stay in our establishments, participants must be or become members of the association managing the chosen establishment. The membership fee is €60 per group. This fee is non-refundable under any circumstances.

1.3 Tourist Taxes

Collected on behalf of local municipalities, these taxes are not included in our rates. They must be paid under the same terms as other services, either before the stay (or after, in the case of payment through the “Chorus” platform).

1.4 Additional Services Booked

Any additional services booked at the time of reservation are due in full. Unused services are non-refundable.

1.5 Security Deposit or Guarantee

• For self-catering stays: a €300 security deposit per type of accommodation will be required upon arrival. It will be refunded after the stay, less any costs for replacement, cleaning, or other unpaid additional services. Lost keys or access cards will be charged to the client. The client is responsible for any broken or damaged items, as well as any damage caused to the facilities or equipment. If the deposit is insufficient, the client will be required to pay the balance.

• For other types of stays: a deposit may be requested by the establishment depending on the nature of the stay. If no deposit is collected, an invoice for actual costs incurred will be sent to the client in case of damage to equipment or if accommodations are left in a state requiring excessive cleaning.

2. TERMS OF PAYMENT

Depending on their administrative requirements, clients will be subject to different payment conditions:

• “Standard” Conditions: Payment of 50% at the time of booking, with the balance due 30 days before the start of the stay. Bookings confirmed less than 30 days before the start of the stay must be accompanied by full payment.

• “Chorus” Conditions: A purchase order must be provided at the time of booking. 100% payment is made after the stay via a deposit on the “Chorus” platform within a maximum of 30 days.

If the client fails to pay the total amount of the stay within the specified deadlines, TERNELIA LES GRANDS MASSIFS will consider the booking cancelled by the client and reserves the right to reallocate the cancelled services without prior notice.

3. ANCV / HOLIDAY VOUCHERS

Stays with TERNELIA LES GRANDS MASSIFS are approved for payment by French ANCV holiday vouchers.

The vouchers must be sent in one single installment, by registered mail with acknowledgment of receipt, to:
Ternélia – Service Commercial, 209 impasse des Champs Fleuris, 74410 St Jorioz, France.

TERNELIA LES GRANDS MASSIFS accepts no liability in the event of ANCV vouchers being sent by standard (non-registered) mail.

4. CONDITIONS OF ACCOMMODATION

All our establishments are non-smoking.

4.1 In the “Room only”, “Bed & Breakfast”, “Half-board” and “Full-board” formulas

• TERNELIA ENTRE LITTORAL ET MONTAGNES provides a general description of the accommodation at the quotation stage. All photos shown are illustrative and non-contractual.

• TERNELIA LES GRANDS MASSIFS monitors government guidelines daily and implements protocols according to official health standards. Some included or optional services may not be available during stays and will not give rise to compensation.

• Access to accommodation may be refused in the event of disruptive behavior contrary to the calm and serenity of the premises. TERNELIA LES GRANDS MASSIFS also reserves the right to cancel any reservation from a client involved in a previous payment dispute.

• For stays on a full-board or half-board basis, meals are provided from dinner on the day of arrival (rooms available from 5:00 pm) to breakfast on the day of departure (rooms vacated by 10:00 am).
  An early check-in option may be booked in advance (with supplement). Without this option, no check-in before 5:00 pm will be permitted on site.

• Rooms are not systematically equipped with double beds.

4.2 In the “Self-catering rental” formula

• Key handover takes place from 5:00 pm on the day of arrival. Keys must be returned before 10:00 am on the day of departure. In the event of a delay or late arrival, it is essential to inform the establishment to organize your check-in outside reception hours.
  An early check-in option may be booked in advance (with supplement). Without this option, no check-in before 5:00 pm will be permitted on site.

• Beds & Linen: Sheets are provided upon arrival, but beds are not made up. The “Beds made on arrival” service as well as bathroom linen are optional extras with a supplement.

• Inventory & State of Accommodation:
  The accommodations are fully equipped with kitchenware, crockery, bedding, and sheets. An inventory checklist will be provided upon arrival.
  Guests must check its accuracy, as well as the proper functioning of appliances and sanitary facilities, and report any issues within 24 hours to the on-site manager.

• At departure, the accommodation must be returned clean and tidy, and the inventory validated. If the property is not left in a proper state of cleanliness and/or the kitchen area is not cleaned and tidied, a cleaning fee (minimum €50) will be charged.

• All accommodations are non-smoking. Any breach will result in a €100 charge per accommodation at departure or deducted from the security deposit.

• For safety reasons, the accommodation cannot exceed the maximum occupancy indicated in the booking.

• House Rules: To ensure smooth holidays, internal rules are displayed at reception. Guests are asked to read and comply with them.

4.3 Special Requests (allocation of accommodation)

You may submit a special request when making your reservation (e.g. view, floor, adjacent units, etc.). Such requests cannot be guaranteed by TERNELIA LES GRANDS MASSIFS.

Our team will do its best to satisfy your preferences; however, your request will be considered subject to feasibility, room/apartment allocation, and the establishment’s scheduling.

The inability to fulfill a special request cannot give rise to any claim or compensation.

4.4 Wellness & Spa Facilities (reserved for guests aged 18+)

This service is offered in certain establishments. For reasons of hygiene and safety, it is subject to specific regulations.

• Access to the Wellness & Spa facilities is available by reservation only, subject to availability, and within the limits of any contraindications.

• Failure to comply with the internal regulations may result in denial of access.

• Swimwear and anti-slip sandals are mandatory. Mobile phones, food, and beverages other than those provided within the premises are prohibited.

Under Article 16 of French Law no. 96-603 of July 5, 1996 (amended March 4, 2010), the term “massage” refers exclusively to maneuvers carried out for aesthetic and relaxation purposes, excluding any medical or therapeutic intent, and performed by qualified wellness massage practitioners or beauticians.

Any cancellation of an appointment not justified by a medical certificate, any rescheduling made less than 24 hours in advance, or any missed appointment will not be refunded or rescheduled. The service will be fully charged.

The opening days and hours indicated in commercial documents or booking confirmations are provided for guidance only. The TERNELIA LES GRANDS MASSIFS team on site may decide—or be obliged—to amend them at any time.

4.5 Bar

Most of our establishments feature a bar service and offer a selection of wines.

In order to maintain the quality of our services and the consistency of our offer, the consumption of personal beverages outside of your accommodation is strictly prohibited.

4.6 Pets

In certain establishments, pets are allowed, limited to one pet per unit, subject to a daily or weekly supplement payable at the time of booking or upon arrival. Pets must be tattooed, vaccinated, and accompanied by a health certificate.

They are allowed in the common areas on a leash, but strictly prohibited near swimming pools, in spa areas, and in the restaurant.

Owners are fully responsible for their pets’ behavior and cleanliness.

The establishment reserves the right to refuse or expel dangerous, aggressive, or disruptive animals, and to charge an additional cleaning fee if the condition of the accommodation so requires.

5. COMPLAINTS

In order to avoid inconveniences during the entire duration of the stay or trip, and in accordance with Article L211-16 II of the French Tourism Code, the client must inform TERNELIA LES GRANDS MASSIFS as soon as possible of any non-conformity observed in the execution of a travel service included in the package travel contract. Failure to do so may affect any possible reduction or compensation to which the client may be entitled.

If an issue cannot be resolved on site, the complaint must be sent to:

TERNELIA LES GRANDS MASSIFS
123 route des Servages
74300 Les Carroz d’Arâches

It must be sent by registered mail with all original supporting documents immediately upon the client’s return. As the signed sales contract is personal and individual, any complaint must also be individual and not collective.

The response time may vary depending on the duration of the investigation with service providers.

After contacting the agency’s customer service, if the client does not receive a satisfactory response within one month, they may refer the matter to the Médiateur du Tourisme et du Voyage (MTV) at the following address:

MTV Médiation Tourisme Voyage
BP 80 303 – 75823 PARIS CEDEX 17
Website: www.mtv.travel

Legal and regulatory provisions are available for consultation on the website: www.ternelia.com

6. MODIFICATION CONDITIONS

6.1 Before departure
In the event of external circumstances beyond its control, or in cases of exceptional and unavoidable circumstances, TERNELIA LES GRANDS MASSIFS may be required to cancel all or part of the planned services or relocate a stay. In such cases, alternative solutions of equivalent standard and facilities will be proposed.

If no replacement solution is available, TERNELIA LES GRANDS MASSIFS will reimburse the sums paid, including any prepaid services (e.g. transportation), but excluding any additional compensation, in accordance with Articles L211-13-3 and L211-14 of the French Tourism Code.

6.2 Group pricing
Date changes are not permitted under group pricing conditions.

6.3 Subsequent modifications by the client
For any later modification of the initial reservation (services, number of participants, etc.) requested by the client, an administration fee of €10 per modification will be charged, whether the booking was made by phone or online.

7. INSURANCE & CANCELLATION

7.1 Cancellation fees
In accordance with Article L211-14 I of the French Tourism Code, clients may cancel their stay at any time, subject to the following cancellation fees:

• Standard payment terms:
  • 50% of the total amount for cancellations made more than 30 days before the start date of the stay.
  • 100% of the total amount for cancellations made 30 days or less before the start date of the stay.

• Chorus payment terms:
  • 100% of the total amount of the stay, regardless of the cancellation date.

These fees apply irrespective of the date and reason for cancellation.

7.2 Optional cancellation insurance
Our association partners with the broker Safebooking/Gritchen to offer clients optional cancellation insurance.

• Cost: 3.5% of the total amount of the stay, payable at the time of booking.

• Details of guarantees: https://gap.gritchen.fr/minurl/JT3cbQVj/

• Covered cases include: illness, epidemic, work obligations, damage to your home, interruption of stay, etc.

All participants of the stay are covered under this insurance.

8. LIABILITY – CIVIL LIABILITY INSURANCE

In accordance with Article L211-16 I of the French Tourism Code, TERNELIA LES GRANDS MASSIFS is fully liable for the proper performance of the services included in the contract and must provide assistance to the client if they encounter difficulties.

In accordance with Article L211-16 II of the French Tourism Code, the client must notify TERNELIA LES GRANDS MASSIFS as soon as possible of any non-conformity observed in the execution of a travel service included in the contract. Failure to report such issues may affect the determination of any possible price reduction or compensation.

TERNELIA LES GRANDS MASSIFS will remedy any non-conformity, unless this is impossible or would incur disproportionate costs in view of the overall value of the travel services. Pursuant to Article L211-17 of the French Tourism Code, the client is entitled to an appropriate price reduction for any period of non-conformity of the services provided under the contract, unless it can be proven that the non-conformity is attributable to the client, a third party unrelated to the travel services provided under the contract, and is unforeseeable or unavoidable, or results from exceptional and unavoidable circumstances.

If the performance of an essential element of the contract becomes impossible due to external circumstances beyond its control, TERNELIA LES GRANDS MASSIFS will inform the client as soon as possible. The client may then either accept the modification of the contract proposed by TERNELIA LES GRANDS MASSIFS, or cancel the contract free of charge.

TERNELIA LES GRANDS MASSIFS has subscribed to a Civil Liability Insurance policy. However, holidaymakers are strongly advised to take out personal liability insurance. In the event of loss, theft of personal belongings, or damage caused to third parties within the establishments, TERNELIA LES GRANDS MASSIFS cannot be held liable beyond the provisions set by law.

9. FINANCIAL GUARANTEE

TERNELIA LES GRANDS MASSIFS has subscribed to insolvency protection with UNAT (8 Rue César Franck, 75015 Paris – Tel: +33 1 47 83 52 34 – Email: fms@unat.asso.fr).
Travelers may contact this entity if the services contracted are not provided due to the insolvency of TERNELIA LES GRANDS MASSIFS.

10. PERSONAL DATA

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), TERNELIA LES GRANDS MASSIFS undertakes to process only the client’s data that is strictly necessary for the execution of its services. Data will only be retained for as long as necessary for the fulfillment of its mission and for evidentiary purposes of proper execution, subject to legal obligations. TERNELIA LES GRANDS MASSIFS declares that it has the technical and human resources necessary to ensure the security and confidentiality of client data.

In compliance with GDPR, the client has the right to access, rectify, object to, erase, and request the portability of their personal data by writing to:

TERNELIA LES GRANDS MASSIFS
123 route des Servages
74300 Les Carroz d’Arâches

As part of GDPR compliance, TERNELIA LES GRANDS MASSIFS has appointed a Data Protection Officer to ensure personal data is always used transparently, accurately, and lawfully:

Data Protection Officer: Céline Davienne
Email: grandsmassifs@ternelia.com

When telephone contact details are collected, the traveler is informed of their right to register on a free “Do Not Call” list, such as: www.bloctel.gouv.fr

For the purposes of animation within the establishment and to create and share memories, each client, during their stay, authorizes TERNELIA LES GRANDS MASSIFS and any person or company authorized by it to photograph and film them, including their minor children, free of charge. Such content may be used across all media (print, audiovisual, digital, online, including social media) for informational, promotional, advertising, and commercial purposes related to TERNELIA LES GRANDS MASSIFS and its activities.

Each participant therefore waives any claim or legal action relating to this authorization. This authorization is valid for a period of five (5) years from the acceptance of these General Terms and Conditions of Sale at the time of booking.

Any client who does not wish to be photographed or filmed under these conditions during their stay must notify TERNELIA LES GRANDS MASSIFS in writing at the time of booking, or inform the management or activity leader on site.

11. BOOKING CONDITIONS

Any booking will only be effective after the signature of the quotation and the payment of the deposit (or submission of the purchase order).

Any request to modify the number of participants must be notified to the sales representative in charge of the file at least 30 days before the start of the stay.

Thirty (30) days before the beginning of the stay, and subject to payment of the balance, the group leader will receive a call from the director of the establishment to prepare for arrivals (room allocation, schedules, dietary requirements, etc.).

No direct contact details of the establishment managers will be communicated before this time.

Last update: 25/04/2025